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The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability by
Publication details: New York: American Management Association, 2010
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 PAG.

Business improvement handbook: from ISO 9001 to world class performance by
Edition: 4th ed.
Publication details: London: BSI, 2014
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.562 TAN.

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