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Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements by
Publication details: Word Association Publishers, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 BER.

The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability by
Publication details: New York: American Management Association, 2010
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 PAG.

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