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		Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements by Berk, Jeffrey A. Publication details: Word Association Publishers, 2004Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: TS156 BER. Lists: Loughry HLA Food & Drink Manufacture. Place hold Add to cart (remove)
		Public management and governance by Bovaird, Tony [editor] \| Loffler, Elke [editor]. Edition: 2nd ed.Publication details: Abingdon: Routledge, 2009Online access: click here Availability: Items available for loan: Dundonald House Library (3) . Location(s): Call number: 351 BOV. Place hold Add to cart (remove)
		The basics of process mapping by Damelio, Robert. Edition: 2nd ed.Publication details: New York: Productivity Press, 2011Availability: Items available for loan: Dundonald House Library (1) . Location(s): Call number: 658.51 DAM. Place hold Add to cart (remove)
		Operations and process management: principles and practice for strategic impact by Slack, Nigel \| Brandon-Jones, Alistair \| Johnston, Robert \| Betts, Alan. Edition: 3rd ed.Publication details: Harlow: Pearson, 2012Availability: Items available for loan: Dundonald House Library (1) . Location(s): Call number: 658.5 SLA. Place hold Add to cart (remove)
		Total quality management and operational excellence: text with cases by Oakland, John S. Edition: 4th ed.Publication details: Abingdon: Routledge, 2014Availability: Items available for loan: CAFRE Loughry Library (1) , Dundonald House Library (1) . Location(s): Call number: HF5386 OAK, Call number: 658.4013 OAK. Place hold Add to cart (remove)
		Business process change: a business process management guide for managers and process professionals by Harmon, Paul. Edition: 4th ed.Publication details: Cambridge, MA: Morgan Kaufmann, 2019Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: TS156 HAR. Place hold Add to cart (remove)
		Public management and governance by Bovaird, Tony [editor] \| Loffler, Elke [editor]. Edition: 3rd ed.Publication details: Abingdon: Routledge, 2016Online access: Click here Availability: Items available for loan: Dundonald House Library (1) , Lanyon Plaza Library (1) . Not available: Checked out (2). Location(s): Call number: 351 BOV, ONLINE Call number: E-COPY. Place hold Add to cart (remove)
		No cover image available Operations and process management: principles and practice for strategic impact by Slack, Nigel \| Brandon-Jones, Alistair \| Johnston, Robert \| Betts, Alan. Edition: 4th ed.Publication details: Harlow: Pearson, 2015Online access: Click here Availability: Items available for loan: Lanyon Plaza Library (1) . Location(s): ONLINE Call number: E-COPY. Place hold Add to cart (remove)
		No cover image available Total quality management and operational excellence : text with cases by Oakland, John S \| Oakland, Robert James \| Turner, Michael A. Edition: Fifth edition.Publisher: Abingdon, Oxon: Routledge, 2021Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF5386 OAK. Place hold Add to cart (remove)

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