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Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements by
Publication details: Word Association Publishers, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 BER.

Public management and governance by
Edition: 2nd ed.
Publication details: Abingdon: Routledge, 2009
Online access:
Availability: Items available for loan: Dundonald House Library (2)Location, call number: 351 BOV, ...

The basics of process mapping by
Edition: 2nd ed.
Publication details: New York: Productivity Press, 2011
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.51 DAM.

Operations and process management: principles and practice for strategic impact by
Edition: 3rd ed.
Publication details: Harlow: Pearson, 2012
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.5 SLA.

Total quality management and operational excellence: text with cases by
Edition: 4th ed.
Publication details: Abingdon: Routledge, 2014
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 OAK. Dundonald House Library (1)Location, call number: 658.4013 OAK.

Business process change: a business process management guide for managers and process professionals by
Edition: 4th ed.
Publication details: Cambridge, MA: Morgan Kaufmann, 2019
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 HAR.

Public management and governance by
Edition: 3rd ed.
Publication details: Abingdon: Routledge, 2016
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 351 BOV. Lanyon Plaza Library (1)Location, call number: ONLINE E-COPY. Not available: Lanyon Plaza Library: Checked out (1).

Total quality management and operational excellence : text with cases by
Edition: Fifth edition.
Publisher: Abingdon, Oxon: Routledge, 2021
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 OAK.

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