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Operations and process management: principles and practice for strategic impact by
Edition: 3rd ed.
Publication details: Harlow: Pearson, 2012
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.5 SLA.

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Business process change: a business process management guide for managers and process professionals by
Edition: 4th ed.
Publication details: Cambridge, MA: Morgan Kaufmann, 2019
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 HAR.

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