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Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements by
Publication details: Word Association Publishers, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 BER.

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Total quality management and operational excellence: text with cases by
Edition: 4th ed.
Publication details: Abingdon: Routledge, 2014
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 OAK. Dundonald House Library (1)Location, call number: 658.4013 OAK.

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Business process change: a business process management guide for managers and process professionals by
Edition: 4th ed.
Publication details: Cambridge, MA: Morgan Kaufmann, 2019
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 HAR.

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Total quality management and operational excellence : text with cases by
Edition: Fifth edition.
Publisher: Abingdon, Oxon: Routledge, 2021
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 OAK.

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