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		Implementing total quality management by Munro-Faure, Lesley Munro-Faure, Malcolm Language: English Publication details: London : Pitman Publishing, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN. Place hold Add to cart (remove)
		Competitive customer care : a guide to keeping customers by Stone, Merlin Young, Laurie Publication details: Croner, 1992 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO. Place hold Add to cart (remove)
		Product creation: the heart of the enterprise from engineering to e-Commerce by Francis, Philip H Publication details: The Free Press, 2000 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.153 FRA. Place hold Add to cart (remove)
		Right every time: using the Deming approach by Price, Frank Publication details: Aldershot: Gower, 1990 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 PRI. Place hold Add to cart (remove)
		Perfect customer care by Johns, Ted Publication details: London: Random House, 2003 Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 JOH, ... Place hold Add to cart (remove)

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