Operations management: a case study of a hotel

Publication details: Bristol: Classroom Video, 2009Description: DVD of 27 minsSubject(s): Operations and production management | Service management | Business strategiesLOC classification: TS155Summary: Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this programme takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance.
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Item type Current library Call number Copy number Status Date due Barcode
DVD CAFRE Loughry Library TS155 OPE (Browse shelf(Opens below)) 1 Available 191848

Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this programme takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance.

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