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Practical benchmarking: a manager's guide to creating a competitive advantage by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD62.15 COO.

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The new supervisor's manual by
Publication details: America : American Management Association, 1999
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.302 SAL. CAFRE Loughry Library (1)Location, call number: HF5549.5 SAL.

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Connecting knowledge and performance in public services: from knowing to doing by
Publication details: Cambridge: Cambridge University Press, 2010
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.35 CON.

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