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BS 3375 : Part 1 : 1995. Management services Part 1. Guide to organization study by
Publication details: British Standards Institution (BSI), 1995
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.542 BRI/PAM.

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BS ISO 10001: 2007. Quality management: Customer satisfaction: Guidelines for codes of conduct for organizations by
Publication details: BSI, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

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