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Fundamentals of total quality management by Kanji, Gopal K | Kristensen, Kai | Dahlgaard, Jens J. Language: English Publication details: London : Chapman & Hall, 1998Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF5386 DAH.
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Managing customer service by Hayes, Jenny | Dredge, Frances. Language: English Publication details: Aldershot : Gower Press, 1998Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF 5415.5 HAY.
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Managing for results by Watson, Gillian | Gallagher, Kevin. Edition: 2nd ed.Language: English Publication details: London : Chartered Institute of Personnel and Development, 2005Availability: Items available for loan: CAFRE Loughry Library (1) , Dundonald House Library (1) . Location(s): Call number: HF5351 WAT, Call number: 658 WAT.
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Implementing total quality management by Munro-Faure, Lesley | Munro-Faure, Malcolm. Language: English Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: CAFRE Greenmount Library (1) . Location(s): Call number: 658.562 MUN.
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