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Fundamentals of total quality management by Language: English
Publication details: London : Chapman & Hall, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 DAH.

Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

Managing for results by
Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

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