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Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

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Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

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Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

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The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

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Total quality management by
Edition: 3rd ed.
Publication details: Upper Saddle, NJ.: Prentice-Hall, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BES.

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Product creation: the heart of the enterprise from engineering to e-Commerce by
Publication details: The Free Press, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.153 FRA.

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Right every time: using the Deming approach by
Publication details: Aldershot: Gower, 1990
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 PRI.

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