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		Fundamentals of total quality management by Kanji, Gopal K Kristensen, Kai Dahlgaard, Jens J Language: English Publication details: London : Chapman & Hall, 1998 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 DAH. Place hold Add to cart (remove)
		Managing for results by Watson, Gillian Gallagher, Kevin Edition: 2nd ed. Language: English Publication details: London : Chartered Institute of Personnel and Development, 2005 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT. Place hold Add to cart (remove)
		Implementing total quality management by Munro-Faure, Lesley Munro-Faure, Malcolm Language: English Publication details: London : Pitman Publishing, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN. Place hold Add to cart (remove)
		Practical benchmarking : The complete guide by Zairi, Mohamed Leonard, Paul Language: English Publication details: London : Chapman & Hall, 1994 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386. Place hold Add to cart (remove)
		The essence of total quality management by Bank, John Series: Essence of Management SeriesLanguage: English Publication details: Hemel Hempstead : Prentice-Hall, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN. Place hold Add to cart (remove)
		Quality Management Principles by International Organization for Standardization (ISO) Publication details: International Organization for Standardization, 2002 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 QUA/PAM. Place hold Add to cart (remove)
		Total quality management by Besterfield, Dale H Edition: 3rd ed. Publication details: Upper Saddle, NJ.: Prentice-Hall, 2003 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BES. Place hold Add to cart (remove)
		BS ISO 10002:2004: Quality management: customer satisfaction: guidelines for complaints handling in organizations by British Standards Institution (BSI) Publication details: London : British Standards Institution (BSI), 2004 Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM. Place hold Add to cart (remove)
		Right every time: using the Deming approach by Price, Frank Publication details: Aldershot: Gower, 1990 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 PRI. Place hold Add to cart (remove)
		Quality management: creating and sustaining organizational effectiveness by Summers, Donna Edition: 2nd Ed. Publication details: London: Pearson Education, 2009 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 SUM. Place hold Add to cart (remove)

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