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Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

Fundamentals of total quality management by Language: English
Publication details: London : Chapman & Hall, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 DAH.

Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Managing for results by
Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

Marketing management : Analysis, planning, implementation and control by
Edition: 9th ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT.

Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

Managing activities by Series: People and OrganisationsLanguage: English
Publication details: London : Institute of Personnel Management, 1999
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 658 ARM, ...

The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Public management and administrative reform in Western Europe by Language: English
Publication details: Cheltenham : Elgar, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 350.00068 PUB.

Competitive customer care : a guide to keeping customers by
Publication details: Croner, 1992
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO.

Caring for the customer by Series: NEBS Management Development Super Series Managing Activities
Edition: 3rd ed.
Publication details: Oxford : Pergamon Open Learning, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 658.812 SEN/REF. CAFRE Loughry Library (1)Location, call number: HF5415.5 SEN/NEBS.

Tough talking by
Publication details: London: Pitman Publishing, 1993
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.45 MAR.

Meeting customer needs by
Edition: 2nd ed.
Publication details: Oxford : Butterworth-Heinemann, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 SMI.

Strategic customer care by
Publication details: Ontario : John Wiley & Sons, 1999
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 BRO, ... CAFRE Loughry Library (2)Location, call number: HF5415.5 BRO, ...

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