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Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

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Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

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Marketing management : Analysis, planning, implementation and control by
Edition: 9th ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT.

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Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

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Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

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101 ways to boost customer satisfaction by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 FOS.

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Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

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Marketing fundamentals by
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 LAN.

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Customer care by Series: Management Shapers Series
Publication details: Institute of Personnel and Development, 1995
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 BEE, ...

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Handbook of customer satisfaction and loyalty measurement by
Edition: 2nd ed.
Publication details: Aldershot : Gower, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

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Successful customer care in a week by
Edition: 2nd ed.
Publication details: London : Hodder & Stoughton, 1998
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 WEL, ... CAFRE Loughry Library (4)Location, call number: HF5415.5 WEL, ...

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It's all about customers! The perfect way to grow your business through marketing, sales and service by
Edition: 2nd ed.
Publication details: Kogan Page, 1999
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HF5415 FRA, ...

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Strategic customer care by
Publication details: Ontario : John Wiley & Sons, 1999
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 BRO, ... CAFRE Loughry Library (2)Location, call number: HF5415.5 BRO, ...

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Successful customer relationship marketing: new thinking, new strategies, new tools for getting closer to your customers by
Publication details: Kogan Page, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415 FOS, ...

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Romancing the customer: maximizing brand value through powerful relationship management by
Publication details: John Wiley & Sons, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 TEM, ...

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Creating a company for customers: how to build and lead a market-driven organization by
Publication details: Financial Times Prentice Hall, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 MCD.

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Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system by
Publication details: Jossey-Bass, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 JOH.

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Up close and personal: customer relationship marketing @ work by
Publication details: Kogan Page, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM.

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Loyalty.Com; Customer Relationship Management in the New Era of Internet Marketing by
Publication details: McGraw-Hill, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 NEW.

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Customer satisfaction by
Publication details: Leatherhead Food Research Association, 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 ADE.

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