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		Customer mania!: it's never too late to build a customer focused company by Blanchard, Ken Ballard, Jim Finch, Fred Language: English Publication details: London: HarperCollins, 2005 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA. Place hold Add to cart (remove)
		Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Thompson, Harvey Language: English Publication details: Maidenhead : McGraw-Hill, 1999 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO. Place hold Add to cart (remove)
		Customer care excellence : How to create an effective customer focus by Cook, Sarah Edition: 4th ed. Language: English Publication details: London : Kogan Page, 2003 Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ... Place hold Add to cart (remove)
		Managing for results by Watson, Gillian Gallagher, Kevin Edition: 2nd ed. Language: English Publication details: London : Chartered Institute of Personnel and Development, 2005 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT. Place hold Add to cart (remove)
		Freedom from command and control : A better way to make the work work by Seddon, John Language: English Publication details: Vanguard Education Ltd., 2003 Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED. Place hold Add to cart (remove)
		Incredible customer service by Freemantle, David Language: English Publication details: Maidenhead : McGraw-Hill Publishing Company, 1993 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE. Place hold Add to cart (remove)
		Customers that count: how to build living relationships with your most valuable customers by Cram, Tony Language: English Publication details: London : Pearson, 2001 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ... Place hold Add to cart (remove)
		Custiomer service for dummies by Leland, Karen Bailey, Keith Edition: 3rd ed. Language: English Publication details: U S A; Wiley, 2006 Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 31 658.812 LEL. Place hold Add to cart (remove)
		Marketing revolution: the radical new approach to transforming the business, the brand and the bottom line by Gamble, Paul R Tapp, Alan Marsella, Anthony Stone, Merlin Publication details: London: Kogan Page, 2007 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM. Place hold Add to cart (remove)
		Managing working with the public by Goss, Sue Publication details: London: Kogan Page, 1999 Availability: Items available for reference: PRONI Library: Not for loan (1)Location, call number: PRONI Store LIB/3053. Add to cart (remove)
		Customer care excellence: how to create an effective customer focus by Cook, Sarah Edition: 6th ed. Publication details: London: Kogan Page, 2011 Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 COO. Place hold Add to cart (remove)
		Business relationship manager by Brewster, Ernest Publication details: Swindon: BCS Learning & Development Ltd, 2014 Online access: Click here Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK. Add to cart (remove)
		The art of CRM: proven strategies for modern customer relationship management by Fatouretchi, Max Publication details: Birmingham: Packt Publishing Ltd, 2019 Online access: Click here Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK. Add to cart (remove)

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