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Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

Fundamentals of total quality management by Language: English
Publication details: London : Chapman & Hall, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 DAH.

Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Language: English
Publication details: Maidenhead : McGraw-Hill, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO.

Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Dealing with the customer from hell: a survival guide by Language: English
Publication details: London: Kogan Page, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BEL.

Managing for results by
Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

Marketing management : Analysis, planning, implementation and control by
Edition: 9th ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT.

Ten deadly marketing sins: signs and solutions by Language: English
Publication details: Chichester: John Wiley, 2004
Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 29 658.8 KOT, ... CAFRE Loughry Library (1)Location, call number: HF5415 KOT.

How to market your library service effectively by Series: Aslib Know How Series
Edition: 2nd ed.
Language: English
Publication details: London : Aslib, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 021.7 COO/REF.

How to measure customer satisfaction by Language: English
Publication details: Aldershot : Gower Press, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

The marketing book by
Edition: 5th ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2002
Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 29 658.8 BAK, ... CAFRE Greenmount Library (2)Location, call number: 658.8 BAK, ...

Principles of marketing by
Edition: 2nd ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 KOT/ STO PBX.

Essentials of marketing by
Edition: 4th ed.
Language: English
Publication details: Maidenhead : McGraw-Hill, 2002
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 29 658.8 LAN.

Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Customer service : career success through customer satisfaction by Series: NetEffect series
Edition: 3rd ed.
Language: English
Publication details: New Jersey : Pearson Prentice Hall, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 TIM.

Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

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