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Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

Fundamentals of total quality management by Language: English
Publication details: London : Chapman & Hall, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 DAH.

Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Language: English
Publication details: Maidenhead : McGraw-Hill, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO.

Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Dealing with the customer from hell: a survival guide by Language: English
Publication details: London: Kogan Page, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BEL.

Managing for results by
Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Ten deadly marketing sins: signs and solutions by Language: English
Publication details: Chichester: John Wiley, 2004
Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 29 658.8 KOT, ... CAFRE Loughry Library (1)Location, call number: HF5415 KOT.

How to measure customer satisfaction by Language: English
Publication details: Aldershot : Gower Press, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

Principles of marketing by
Edition: 2nd ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 KOT/ STO PBX.

Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Customer service : career success through customer satisfaction by Series: NetEffect series
Edition: 3rd ed.
Language: English
Publication details: New Jersey : Pearson Prentice Hall, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 TIM.

Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

Customer culture: how Fedex and other great companies put the customer first every day by Language: English
Publication details: London : Prentice-Hall, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BAS.

Incredible customer service by Language: English
Publication details: Maidenhead : McGraw-Hill Publishing Company, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE.

The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Competitive customer care : a guide to keeping customers by
Publication details: Croner, 1992
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO.

Consumer behavior by
Publication details: Prentice-Hall International, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.3 SCH.

Relationship marketing for competitive advantage: winning and keeping customers by Series: Marketing Series
Publication details: Oxford: Butterworths, 1995
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 PAY.

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