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Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

Marketing management : Analysis, planning, implementation and control by
Edition: 9th ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT.

How to market your library service effectively by Series: Aslib Know How Series
Edition: 2nd ed.
Language: English
Publication details: London : Aslib, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 021.7 COO/REF.

The marketing book by
Edition: 5th ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2002
Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 29 658.8 BAK, ... CAFRE Greenmount Library (2)Location, call number: 658.8 BAK, ...

Managing activities by Series: People and OrganisationsLanguage: English
Publication details: London : Institute of Personnel Management, 1999
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 658 ARM, ...

Customer care: how to create an effective customer focus by
Edition: 3rd ed.
Language: English
Publication details: London : Kogan Page, 2000
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 COO, ...

The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

Caring for the customer by Series: NEBS Management Development Super Series Managing Activities
Edition: 3rd ed.
Publication details: Oxford : Pergamon Open Learning, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 658.812 SEN/REF. CAFRE Loughry Library (1)Location, call number: HF5415.5 SEN/NEBS.

Understanding customers: certificate paper 2 Series: CIM Practice and Revision Kit
Publication details: London: BPP Publishing, 1995
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.812 UND.

Using market research to grow your business by
Publication details: London: Pitman Publishing, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.83 BIR.

Tough talking by
Publication details: London: Pitman Publishing, 1993
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.45 MAR.

Meeting customer needs by
Edition: 2nd ed.
Publication details: Oxford : Butterworth-Heinemann, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 SMI.

Marketing fundamentals by
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 LAN.

Just about everything a retail manager needs to know by
Publication details: Australia : Plum Press, 1999
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 658.87 STA, ...

Successful customer care in a week by
Edition: 2nd ed.
Publication details: London : Hodder & Stoughton, 1998
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 WEL, ... CAFRE Loughry Library (4)Location, call number: HF5415.5 WEL, ...

Strategic customer care by
Publication details: Ontario : John Wiley & Sons, 1999
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 BRO, ... CAFRE Loughry Library (2)Location, call number: HF5415.5 BRO, ...

Customer service: skills and concepts for success by
Edition: 2nd ed.
Publication details: McGraw-Hill, 2002
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.812 LUC, ...

Successful customer care on a shoestring by
Publication details: Lancashire : Gregory-Jones Marketing Communications, 1999
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.812 JON/PAM.

Successful marketing on a shoestring by
Publication details: Lancashire : Gregory-Jones Marketing Communications, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 JON/PAM.

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