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		Competitive customer care : a guide to keeping customers by Stone, Merlin Young, Laurie Publication details: Croner, 1992 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO. Place hold Add to cart (remove)
		Up close and personal: customer relationship marketing @ work by Gamble, Paul R Stone, Merlin Publication details: Kogan Page, 1999 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM. Place hold Add to cart (remove)
		Marketing revolution: the radical new approach to transforming the business, the brand and the bottom line by Gamble, Paul R Tapp, Alan Marsella, Anthony Stone, Merlin Publication details: London: Kogan Page, 2007 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM. Place hold Add to cart (remove)

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