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How to measure customer satisfaction by Language: English
Publication details: Aldershot : Gower Press, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

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Handbook of customer satisfaction and loyalty measurement by
Edition: 2nd ed.
Publication details: Aldershot : Gower, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

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