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Incredible customer service by Language: English
Publication details: Maidenhead : McGraw-Hill Publishing Company, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE.

What customers like about you: adding emotional value for service excellence and competitive advantage by
Publication details: London: Nicholas Brealey, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE.

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