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BS ISO 10002:2004: Quality management: customer satisfaction: guidelines for complaints handling in organizations by
Publication details: London : British Standards Institution (BSI), 2004
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

BS ISO 10001: 2007. Quality management: Customer satisfaction: Guidelines for codes of conduct for organizations by
Publication details: BSI, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

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