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What customers like about you: adding emotional value for service excellence and competitive advantage by
Publication details: London: Nicholas Brealey, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE.

Understanding customers by Series: CIM Practice and Revision Kit ; Certificate paper 2
Edition: 4th revised ed.
Publication details: London: BPP Publishers, 1998
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HF5415.5 - STORE PBX, ...

Understanding customers by Series: CIM Study Text ; Certificate paper 2
Edition: 5th revised ed.
Publication details: London: BPP Publishing, 1998
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 - STORE PBX, ...

Understanding customers by Series: CIM Study Text ; Certificate paper 2
Edition: 4th revised ed.
Publication details: London: BPP Publishing, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 - STORE PBX.

Understanding customers by Series: CIM Student Workbook ; Certificate paper 2
Edition: 4th revised ed.
Publication details: London: Butterworths-Heinemann, 1998
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HF5415 CIM - STORE PBX, ...

Understanding customers: certificate paper 2 Series: CIM Practice and Revision Kit
Publication details: London: BPP Publishing, 1995
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.812 UND.

Using market research to grow your business by
Publication details: London: Pitman Publishing, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.83 BIR.

Tough talking by
Publication details: London: Pitman Publishing, 1993
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.45 MAR.

Meeting customer needs by
Edition: 2nd ed.
Publication details: Oxford : Butterworth-Heinemann, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 SMI.

Marketing fundamentals by
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 LAN.

Customer care by Series: Management Shapers Series
Publication details: Institute of Personnel and Development, 1995
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 BEE, ...

Handbook of customer satisfaction and loyalty measurement by
Edition: 2nd ed.
Publication details: Aldershot : Gower, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

Just about everything a retail manager needs to know by
Publication details: Australia : Plum Press, 1999
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 658.87 STA, ...

Successful customer care in a week by
Edition: 2nd ed.
Publication details: London : Hodder & Stoughton, 1998
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 WEL, ... CAFRE Loughry Library (4)Location, call number: HF5415.5 WEL, ...

Customer service: empowerment and entrapment by
Publication details: Palgrave, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STU.

It's all about customers! The perfect way to grow your business through marketing, sales and service by
Edition: 2nd ed.
Publication details: Kogan Page, 1999
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HF5415 FRA, ...

Strategic customer care by
Publication details: Ontario : John Wiley & Sons, 1999
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 BRO, ... CAFRE Loughry Library (2)Location, call number: HF5415.5 BRO, ...

Retail Management by
Publication details: McGraw-Hill, 1997
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HF5429 HAS, ...

Successful customer relationship marketing: new thinking, new strategies, new tools for getting closer to your customers by
Publication details: Kogan Page, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415 FOS, ...

Agri-Food Development Service: customer service and values by
Publication details: Belfast: Department of Agriculture and Rural Development (DARD), 2002
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 354.309416 DEP.

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