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Customer culture: how Fedex and other great companies put the customer first every day by Language: English
Publication details: London : Prentice-Hall, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BAS.

Managing activities by Series: People and OrganisationsLanguage: English
Publication details: London : Institute of Personnel Management, 1999
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 658 ARM, ...

Customer charter: Northern Ireland Social Security Agency by Language: English
Publication details: Belfast : Social Security Agency, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.8809416 SOC.

Northern Ireland Social Security Agency: customer survey 1996 by Language: English
Publication details: 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 368.4009416 RES.

Customer care: how to create an effective customer focus by
Edition: 3rd ed.
Language: English
Publication details: London : Kogan Page, 2000
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 COO, ...

Incredible customer service by Language: English
Publication details: Maidenhead : McGraw-Hill Publishing Company, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE.

The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

Country park and NNR visitor satisfaction survey by Series: Environment and Heritage Service Research and Development Series ; 97/2Language: English
Publication details: Belfast : DoE (NI) Environment and Heritage Service, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 796.509416 VIS/P.

101 ways to boost customer satisfaction by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 FOS.

Making a complaint : a guide to our complaints procedure [Leaflet] by Language: English
Publication details: Belfast : DOE
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 354.4160818 DEP/P.

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Public management and administrative reform in Western Europe by Language: English
Publication details: Cheltenham : Elgar, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 350.00068 PUB.

Competitive customer care : a guide to keeping customers by
Publication details: Croner, 1992
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO.

Customer charter - Forest Service (An agency of the Department of Agriculture for Northern Ireland) by
Publication details: Department of Agriculture for Northern Ireland (DANI), 1998
Availability: Items available for loan: Dundonald House Library (1)Location, call number: DANI PUBLICATIONS SECTION.

Consumer behavior by
Publication details: Prentice-Hall International, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.3 SCH.

Relationship marketing for competitive advantage: winning and keeping customers by Series: Marketing Series
Publication details: Oxford: Butterworths, 1995
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 PAY.

Caring for the customer by Series: NEBS Management Development Super Series Managing Activities
Edition: 3rd ed.
Publication details: Oxford : Pergamon Open Learning, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 658.812 SEN/REF. CAFRE Loughry Library (1)Location, call number: HF5415.5 SEN/NEBS.

Consumer behavior and marketing action by
Edition: 5th ed.
Publication details: Cincinnati: South-Western College, 1995
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 ASS.

Understanding customers by
Edition: 2nd ed.
Publication details: Butterworth-Heinemann, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 RIC.

Label writing and planning : a guide to good customer communication by
Publication details: Blackie Academic and Professional, 1995
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS196.6 HOL.

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