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		Excellent customer service. Unit 5, Improving customer service by Vince, Sally [editor] Publication details: Oxford: Pergamon Open Learning, 1994 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 VIN. Place hold Add to cart (remove)
		The customer care pack : 20 tried and tested exercises for improving customer care by Bray, Tony Publication details: Ely: Wyvern Business Training, 1990 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BRA. Place hold Add to cart (remove)
		The Financial Times guide to business start up 2021-2023: the most comprehensive guide for entrepreneurs by Williams, Sara Edition: 32nd ed. Harlow: Pearson, 2022 Availability: Items available for loan: CAFRE Enniskillen Library (3)Location, call number: Shelf 32 658 WIL, ... CAFRE Greenmount Library (1)Location, call number: 658.4012 WIL. Place hold Add to cart (remove)
		This is service design doing: applying service design and design thinking in the real world by Stickdorn, Marcus Schneider, Jakob Publication details: Sebastopol, California: O'Reilly Media, 2018 Online access: Click here to access online Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 STI. Add to cart (remove)

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