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Managing markets and customers Series: ILM Management Extra Series
Publication details: Oxford: Pergamon Flexible learning, 2009
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 MAN/ILM.

Managing working with the public by
Publication details: London: Kogan Page, 1999
Availability: Items available for reference: PRONI Library: Not for loan (1)Location, call number: PRONI Store LIB/3053.

Managing challenging clients: building effective relationships with difficult customers by
Publication details: Palgrave Macmillan, 2011
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

The library marketing toolkit by
Publication details: Facet Publishing, 2012
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 021.7 POT.

Customer service management training 101: quick and easy techniques that get great results by
Publication details: AMACOM Books, 2011
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

101 ways to improve customer service: training, tools, tips and techniques by
Publication details: Chichester: Wiley, 2012
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

Business start up 2013 by
Publication details: Harlow: Pearson Education Limited, 2012
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.11 WIL. Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 658.11 WIL/REF.

Roads Service customer satisfaction report by
Publication details: Belfast, Department for Regional Development, 2012
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 354.4160677 DEP/P.

Managing customer service by Series: Institutite of Management and Learning Superseries
Publication details: Pergamon, 2007
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

Customer-driven transformation: how being design-led helps companies get the right services to market by
Publication details: London: Kogan Page, 2018
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 HEA.

Customer care excellence: how to create an effective customer focus by
Edition: 6th ed.
Publication details: London: Kogan Page, 2011
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 COO.

Business relationship manager by
Publication details: Swindon: BCS Learning & Development Ltd, 2014
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK.

The art of CRM: proven strategies for modern customer relationship management by
Publication details: Birmingham: Packt Publishing Ltd, 2019
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK.

Garden centre management by
Publication details: Wallingford: CABI, 2015
Online access:
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 635.068 CRA, ... Not available: CAFRE Greenmount Library: Checked out (1).

The Financial Times guide to business start up 2016 - the most comprehensive annually updated guide for entrepreneurs by
Publication details: Pearson Education, 2015
Online access:
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: ONLINE EBOOK.

Lexcel client care toolkit by
Edition: 3rd ed.
Publication details: London: Law Society, 2015
Availability: Items available for loan: Lanyon Plaza Library (1)Location, call number: KL 82.2 LIN.

Excellent customer service. Unit 1, Responsive customer systems by
Publication details: Oxford: Pergamon Open Learning, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 VIN.

Excellent customer service. Unit 2, Effective customer liaison by
Publication details: Oxford: Pergamon Open Learning, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 VIN.

Excellent customer service. Unit 3, Meeting customer needs by
Publication details: Oxford: Pergamon Open Learning, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 VIN.

Excellent customer service. Unit 4, Customer service solutions by
Publication details: Oxford: Pergamon Open Learning, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 VIN.

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