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Delivering quality service balancing customer perceptions and expectations

By: Zeithaml, Valerie A | Parasuraman, APublication details: The Free Press, 1990ISBN: 0029357012Subject(s): Customer care | Business management, office management, management science accounting, auditing | Service industries | Quality attributesLOC classification: HF5415.5
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book - Standard loan CAFRE Loughry Library HF5415.5 ZEI (Browse shelf(Opens below)) 1 Available 165407
Book - Standard loan CAFRE Loughry Library HF5415.5 ZEI (Browse shelf(Opens below)) 2 Available 165411

Describes the five attributes of quality service and explains how to identify customer expectations

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