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		Delivering quality service balancing customer perceptions and expectations by Zeithaml, Valerie A Parasuraman, A Publication details: The Free Press, 1990 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 ZEI, ... Place hold Add to cart (remove)
		Product creation: the heart of the enterprise from engineering to e-Commerce by Francis, Philip H Publication details: The Free Press, 2000 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.153 FRA. Place hold Add to cart (remove)

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