Delivering quality service balancing customer perceptions and expectations
Publication details: The Free Press, 1990ISBN: 0029357012Subject(s): Customer care | Business management, office management, management science accounting, auditing | Service industries | Quality attributesLOC classification: HF5415.5Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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Book - Standard loan | CAFRE Loughry Library | HF5415.5 ZEI (Browse shelf(Opens below)) | 1 | Available | 165407 | |
Book - Standard loan | CAFRE Loughry Library | HF5415.5 ZEI (Browse shelf(Opens below)) | 2 | Available | 165411 |
Describes the five attributes of quality service and explains how to identify customer expectations
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