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		Marketing management : Analysis, planning, implementation and control by Kotler, Philip Edition: 9th ed. Language: English Publication details: Hemel Hempstead : Prentice-Hall, 1997 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT. Place hold Add to cart (remove)
		The essence of total quality management by Bank, John Series: Essence of Management SeriesLanguage: English Publication details: Hemel Hempstead : Prentice-Hall, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN. Place hold Add to cart (remove)
		Creating a company for customers: how to build and lead a market-driven organization by McDonald, Malcolm Christopher, Martin Publication details: Financial Times Prentice Hall, 2001 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 MCD. Place hold Add to cart (remove)
		Customer relationship management: The business case for CRM by Ryals, Lynette Publication details: Financial Times Prentice Hall, 2000 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 RYA. Place hold Add to cart (remove)
		Total quality management by Besterfield, Dale H Edition: 3rd ed. Publication details: Upper Saddle, NJ.: Prentice-Hall, 2003 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BES. Place hold Add to cart (remove)

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