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Customer service : career success through customer satisfaction by Series: NetEffect series
Edition: 3rd ed.
Language: English
Publication details: New Jersey : Pearson Prentice Hall, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 TIM.

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Customer relationship management: The business case for CRM by
Publication details: Financial Times Prentice Hall, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 RYA.

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