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The essence of total quality management

By: Bank, JohnLanguage: English Series: Essence of Management SeriesPublication details: Hemel Hempstead : Prentice-Hall, 1992Description: xvi, 203pISBN: 013284902XSubject(s): Management | Quality assurance, quality control, total quality | Tqm | Total quality management | Benchmarking | TQM | Quality management | Organisations | TQM | Quality standards | Customer careDDC classification: 658.562 | 658.61 LOC classification: HF5386
Contents:
contains case studies
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book - Standard loan CAFRE Greenmount Library 658.562 BAN (Browse shelf(Opens below)) 1 Available 146208
Book - Standard loan CAFRE Loughry Library HF5386 BAN (Browse shelf(Opens below)) 1 Available 190939

includes index

series editor Adrian Buckley

contains case studies

John Bank

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