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Building influence in the workplace: how to gain and retain influence at work by
Publication details: Basingstoke: Palgrave Macmillan, 2010
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: BF637.C45 OAD.

Managing challenging clients: building effective relationships with difficult customers by
Publication details: Palgrave Macmillan, 2011
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

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