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Complaints: listening, acting, improving: guidance on implementation of the HPSS complaints procedure by Language: English
Publication details: Belfast : Department of Health and Social Services, HPSS Executive, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 DEP.

Northern Ireland health and personal social services: a performance guide 1994/95 by Language: English
Publication details: Belfast : Department of Health and Social Services, [1995]
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

The Citizen's Charter for Northern Ireland complaints review group: effective complaints systems, principles and checklist Language: English
Publication details: 1994
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.8809416 CIT.

Acting on complaints: the HPSS Management Executive's response to 'Being heard' - the report of the review committee on NHS complaints procedures by Language: English
Publication details: Belfast : Department of Health and Social Services, 1995
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 DEP.

The Northern Ireland Health and Personal Social Services: HPSS performance guide 1997 - 98 by Language: English
Publication details: Belfast : Department of Health and Social Services, 1998
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

How we look after you in Northern Ireland: hospital and ambulance services comparative performance guide 1993/94 by Language: English
Publication details: Belfast : Department of Health and Social Services, [1994]
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

Customer charter: Northern Ireland Social Security Agency by Language: English
Publication details: Belfast : Social Security Agency, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.8809416 SOC.

Children's homes: registration and inspection standards: a consultation document by Language: English
Publication details: Belfast: Department of Health, Social Services and Public Safety. Standards Development Task Group, 2004
Availability: Items available for loan: Lanyon Plaza Library (1)Location, call number: KN176.44 DEP.

The Northern Ireland health and personal social services: performance tables for 1996-97 by Language: English
Publication details: Belfast : Department of Health and Social Services, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

Health and personal social services: performance tables for 1999-2000 by Language: English
Publication details: Belfast : Department of Health, Social Services and Public Safety, 2000
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

Mental health commission for Northern Ireland: report for the period 1 April 1994 - 31 March 1996 by Language: English
Publication details: Belfast : Mental Health Commission for Northern Ireland, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ANN/MEN.

A performance guide 1995/96 by Language: English
Publication details: Belfast : Department of Health and Social Services, [1996]
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

The Northern Ireland health and personal social services performance tables for 1998-1999 by Language: English
Publication details: Belfast : Department of Health and Social Services, 1999
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 NOR/STA.

Model business letters and other business letters by Language: English
Publication details: London : Pitman, 1998
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5547 TAY, ...

BS ISO 10002:2004: Quality management: customer satisfaction: guidelines for complaints handling in organizations by
Publication details: London : British Standards Institution (BSI), 2004
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

Equal opportunities complaints procedures: guidance on good practice for Departments Language: English
Publication details: Belfast: 1997
Availability: Items available for loan: Lanyon Plaza Library (1)Location, call number: KM208 EQU.

Complaints in the Health and Personal Social Services: a consultation paper by Language: English
Publication details: Belfast: DHSSPS, 2006
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 DEP.

Have your say: complaints in the Health and Personal Social Services by Language: English
Publication details: Belfast: DHSSPS, 2006
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 DEP.

Nursing homes: minimum standards by
Publication details: Belfast: DHSSPS, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 361.05 DEP.

Residential care homes: minimum standards by
Publication details: Belfast: DHSSPS, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.6109416 DEP.

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