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Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Language: English
Publication details: Maidenhead : McGraw-Hill, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO.

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Ten deadly marketing sins: signs and solutions by Language: English
Publication details: Chichester: John Wiley, 2004
Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 29 658.8 KOT, ... CAFRE Loughry Library (1)Location, call number: HF5415 KOT.

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Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

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Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

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Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

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Social Security Agency: customer survey 1991: report of findings by Language: English
Publication details: Belfast : HMSO, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 368.4009416 RES.

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Social Security Agency: customer survey 1991 by Language: English
Publication details: Belfast : HMSO, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 368.4009416 RES.

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Customer charter: Northern Ireland Social Security Agency by Language: English
Publication details: Belfast : Social Security Agency, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.8809416 SOC.

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Northern Ireland Social Security Agency: customer survey 1996 by Language: English
Publication details: 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 368.4009416 RES.

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Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

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The market segmentation Workbook by
Publication details: London : Routledge, 1996
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.83 DIB.

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ILAM model customer survey questionnaires for managers of public parks by
Edition: Second
Publication details: Reading : Institute of Leisure and Amenity Management, 2002
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: Reference 333.7817 REE/REF/PAM, ...

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Romancing the customer: maximizing brand value through powerful relationship management by
Publication details: John Wiley & Sons, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 TEM, ...

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Creating a company for customers: how to build and lead a market-driven organization by
Publication details: Financial Times Prentice Hall, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 MCD.

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Developing strategic partnerships: how to leverage more business from major customers by
Publication details: Gower, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5438 STE.

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CIM marketing customer interface by
Publication details: RRC BusinessTraining, 2002
Availability: Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5415 CIM.

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The market planning guide by
Edition: 6th ed.
Publication details: Dearborn, 2002
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.802 BAN, ...

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Pocket guide to the marketing plan by
Publication details: Oxford : Butterworth-Heinemann, 1987
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.802 MAC.

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Successful marketing on a shoestring by
Publication details: Lancashire : Gregory-Jones Marketing Communications, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 JON/PAM.

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Start and run your own shop - how to open a successful retail business by Language: English
Publication details: Oxford: How To Books Ltd, 2005
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.87 CLA, ... CAFRE Loughry Library (2)Location, call number: HF5429 CLA, ... Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 658.87 CLA/REF.

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