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		Customer mania!: it's never too late to build a customer focused company by Blanchard, Ken Ballard, Jim Finch, Fred Language: English Publication details: London: HarperCollins, 2005 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA. Place hold Add to cart (remove)
		Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Thompson, Harvey Language: English Publication details: Maidenhead : McGraw-Hill, 1999 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO. Place hold Add to cart (remove)
		Customer care excellence : How to create an effective customer focus by Cook, Sarah Edition: 4th ed. Language: English Publication details: London : Kogan Page, 2003 Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ... Place hold Add to cart (remove)
		Simply better: winning and keeping customers by delivering what matters most by Barwise, Patrick Meehan, Sean Language: English Publication details: Boston : Harvard Business School Press, 2004 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ... Place hold Add to cart (remove)
		Dealing with the customer from hell: a survival guide by Belding, Shaun Language: English Publication details: London: Kogan Page, 2005 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BEL. Place hold Add to cart (remove)
		Scoring points: how Tesco is winning customer loyalty by Humby, Clive Hunt, Terry Phillips, Tim Language: English Publication details: London : Kogan Page, 2003 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5429 HUM. Place hold Add to cart (remove)
		Freedom from command and control : A better way to make the work work by Seddon, John Language: English Publication details: Vanguard Education Ltd., 2003 Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED. Place hold Add to cart (remove)
		Meeting customer needs by Smith, Ian Series: Chartered Management Institute Edition: 3rd ed. Language: English Publication details: Oxford : Butterworth-Heinemann, 2003 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ... Place hold Add to cart (remove)
		Customer service : career success through customer satisfaction by Timm, Paul R Series: NetEffect series Edition: 3rd ed. Language: English Publication details: New Jersey : Pearson Prentice Hall, 2004 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 TIM. Place hold Add to cart (remove)
		Customer culture: how Fedex and other great companies put the customer first every day by Basch, Michael D Language: English Publication details: London : Prentice-Hall, 2003 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BAS. Place hold Add to cart (remove)

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