Pardey, David  <br/><br/>
Managing customer service 

 - 5th ed. 
 - London:   Pergamon Flexible Learning,   2007 
 - 99p. 
 - Institute of Leadership and Management Superseries .
<br/><br/><label>ISBN: </label>9780080464190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care
<br/><br/><label>LC Class. No.: </label>HF5351