Price, Frank Right every time: using the Deming approach - Aldershot: Gower, 1990 ISBN: 0566090023 Subjects--Topical Terms: Quality managementQuality controlCustomer careDeming management method Subjects--Facted Index Terms: Quality assurance, quality control, total quality Index Terms--Occupation: Tqm LC Class. No.: HF Dewey Class. No.: 658.562 658.61