Leibert, James <br/><br/>
Smart business 

 - 2nd ed. 
 - West Sussex :  Capstone Publishing,  2004 
 - Stay Smart Series .
<br/><br/><label>ISBN: </label>1841125830 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management<br/>Customer care<br/>Customer loyalty
<br/><br/><label>Dewey Class. No.: </label>658.068