TY  - BOOK
AU  - Berk, Jeffrey A.
TI  - Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements
SN  - 1932205950
AV  - TS156 
PY  - 2004///
PB  - Word Association Publishers
KW  - Knowledge management
KW  - Change management
KW  - Business improvement process
KW  - Process management
KW  - Six Sigma
KW  - Performance improvement
KW  - Business management, office management, management science accounting, auditing
ER  -