Besterfield, Dale H. <br/><br/>
Total quality management 

 - 3rd ed. 
 - Upper Saddle, NJ.:   Prentice-Hall,   2003 
<br/><br/><label>ISBN: </label>0130993069 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Performance management<br/>Quality attributes<br/>Quality function deployment<br/>Quality standards<br/>Quality management<br/>TQM<br/>Customer care<br/>Employee participation<br/>Performance measurement<br/>Benchmarking
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Quality assurance, quality control, total quality
<br/><br/><label>LC Class. No.: </label>HF5386