Martin, David M. <br/><br/>
Tough talking 

 - London:   Pitman Publishing,   1993 
<br/><br/><label>ISBN: </label>0273601636 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management<br/>Communication skills<br/>Problem solving<br/>Customer care
<br/><br/><label>Dewey Class. No.: </label>658.45