The
essence of total quality management
Bank, John
creator
text
Hemel Hempstead
Prentice-Hall
1992
monographic
eng
xvi, 203p.
contains case studies
includes index
series editor Adrian Buckley
John Bank
Management
Benchmarking
TQM
Quality management
Organisations
TQM
Quality standards
Customer care
Tqm
HF5386
658.562
658.61
Essence of Management Series
013284902X
211102
u22524