Bank, John <br/><br/>
The essence of total quality management 

 - Hemel Hempstead :  Prentice-Hall,  1992 
 - xvi, 203p. 
 - Essence of Management Series .
<br/><br/> includes index  series editor Adrian Buckley 
<br/><br/>contains case studies 
<br/><br/><br/>John Bank 
<br/><br/><label>ISBN: </label>013284902X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Benchmarking<br/>TQM<br/>Quality management<br/>Organisations<br/>TQM<br/>Quality standards<br/>Customer care
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Quality assurance, quality control, total quality
<br/><br/><label>Index Terms--Occupation: </label><br/>Tqm
<br/><br/><label>Index Terms--Function: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HF5386 
<br/><br/><label>Dewey Class. No.: </label>658.562 658.61