Timm, Paul R. <br/><br/>
Customer service : career success through customer satisfaction 

 - 3rd ed. 
 - New Jersey :  Pearson Prentice Hall,  2004 
 - vi, 232p. 
 - NetEffect series .
<br/><br/> No skills are more important to business people than those skills associated with customer service. Every business, every organisation needs its customers 
<br/><br/><label>ISBN: </label>0131779966 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care<br/>Customer focus<br/>Customer loyalty
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customer care
<br/><br/><label>LC Class. No.: </label>HF5415.5