Interpersonal skills at work
- 2nd ed.
- London : Routledge, 2002
- 306p.
ILM Module D1.3
The nature of interpersonal skills - an historical perspective; developing interpersonal skills - a micro-skills approach; awareness of self and others and the development of interpersonal competence; listening; listening to non-verbal messages; questioning and the information-getting interview; presenting information to others; helping and facilitating; asserting and influencing; negotiating; working with groups; managing relationships more effectively
John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers.
0415227763
Interpersonal relations Interpersonal communication Interpersonal skills Negotiation Assertiveness Facilitation Non-verbal communication Presentation skills Interviewing skills