Kanji, Gopal K. Kristensen, Kai Dahlgaard, Jens J. <br/><br/>
Fundamentals of total quality management 

 - London :  Chapman & Hall,  1998 
 - 372p. 
<br/><br/> NEBSM Module 2  ILM Module D3.3 
<br/><br/><label>ISBN: </label>0412570602 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Organizations<br/>Customer care<br/>Quality awards<br/>European Quality Award<br/>Flowcharts
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Management
<br/><br/><label>Index Terms--Curriculum Objective: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HF5386