Oakland, John S., <br/><br/>
Total quality management and operational excellence :  text with cases  

 - Fifth edition. 
 - 535p. 
<br/><br/> Previous edition: 2014. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label> £140.00  £45.99 
<br/><br/><label>Standard No.: </label>10.4324/9781315561974  doi 
<br/><br/><label>Nat. Bib. No.: </label>GBC057808  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Quality management<br/>Continuous improvement<br/>Process management
<br/><br/><label>LC Class. No.: </label>HF5386